The Nigeria Civil Aviation Authority (NCAA) has announced plans to sanction airlines that falsely schedule departure times.
The Acting Director-General of NCAA, Chris Najomo, stated this in a release signed by the Director of Public Affairs/Consumer Protection, Michael Achimugu, on Tuesday.
The NCAA boss warned airlines to desist from this infraction or face severe regulatory actions. “The NCAA now operates a zero-tolerance approach to regulatory infractions,” he said.
Regarding the difficulty of airline refund processes, Najomo emphasized that all airline refunds must be completed without undue delays and should conclude within 14 working days, regardless of the mode of ticket purchase.
On the suspension of ten operators’ PHCF licenses, he explained that they had been advised to commence the recertification process since April 2024, but they refused to comply, leaving the agency with no option but to sanction them.
Mr. Najomo also addressed a recent publication, among other accusations, alleging that the law surrounding the suspension of 10 PHCFs was not in vogue.
“Ease of doing business is the crux of the D-G’s action plan for the NCAA. In line with that action plan, he has made processes for licensing easy for operators. The time to secure an AOC is now shorter and less cumbersome than it used to be in the past. The NCAA, therefore, expects reciprocity from airlines, chief of which is world-class services to passengers,” he said.
