Guaranty Trust Bank (GTBank) has informed its customers of a migration to a new core banking system, which will result in temporary disruptions of its banking services.
The transition to the Finacle Core Banking Application System is scheduled to begin on Friday, October 10, 2024, through Saturday, October 11, 2024, and will end on Monday, October 14, 2024.
In a statement released on Thursday, October 10, 2024, GTBank said its branches across Nigeria will close early at noon on Friday, October 11, 2024, and will reopen at 9:00 am on Monday, October 14th.
Additionally, the bank informed customers that its digital banking services will experience temporary outages for 11 hours, starting at 10:00 pm on Sunday, October 13, 2024, and ending by 9:00 am on Monday, October 14, 2024.
During this period, the bank said customers will still be able to access limited services through GTBank’s digital channels, including fund transfers, bill payments, and airtime purchases.
However, it explained that other services will remain unavailable until the migration is complete.
GTBank also explained that the transition is part of its ongoing effort to enhance customer experience by upgrading its technology infrastructure.
The new system is expected to improve service efficiency and provide a more seamless banking experience for its customers.
The bank reassured customers that normal operations would resume promptly following the upgrade and encouraged them to plan their transactions accordingly.
“Overall, this transition will allow us to drive digital transformation to achieve insights-driven and frictionless interactions at all our customer touchpoints; enhancing the quality of customer experience we can deliver to you.
“We will keep you updated on our progress as we work towards making your banking experience simpler,” the bank added.